Frequently Asked Questions
Everything you need to know about your Diva Jeweller shopping experience.
What materials are used in Diva Jeweller pieces?
We use high-quality materials including 18k gold plating over sterling silver, hypoallergenic stainless steel, and AAA-grade cubic zirconia to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Diva Jeweller pouch and wipe them gently with a microfiber cloth after each use.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
Do you offer a warranty on your products?
Yes, every Diva Jeweller purchase comes with a 6-month warranty covering manufacturing defects. This does not include accidental damage or natural wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.